[Samsung S24 Ultra] Data is not working

[flymetothemoon]

Hey there hoping to get some help on this issue I am currently having.
While I was out today I noticed that my data was not working and I could not connect to anything. I had full bars but it refused to let me use my data. I have the 50 GB US + Canada plan and I am currently trying to use it in Canada (where it has previously worked before).

I have tried to readjust the APN settings on my phone using this site,
https://apn.how/ca/public-mobile/samsung-galaxy-s24-ultra
However it has not fixed my problem (I also tried to use the APN settings on the help page without any success, https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone)

Wondering if anyone can help me out with this as its quite troublesome to not be able to use any data while out, thanks

[fixin1]

@flymetothemoon - Pasted from help article:

1. Make sure your phone is unlocked. If it’s not, contact your previous wireless provider
2. Check that your device is compatible on our network; for more information check out this article
3. To access 5G network speeds, ensure you have a compatible phone, your phone’s software is up-to-date and you are connected to the Public Mobile 5G network where available.

Next, check your APN settings (Android Phones Only):

1. Open your phone’s settings and tap:

• Access Point Names
• New APN settings

1. Verify the following field match:

• Name: Public Mobile
• APN: sp.mb.com
• MMSC proxy: mmscproxy.mobility.ca
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMS port: 8799
• MCC: 302
• MNC: 220

1. If you had to make any changes, save them, reboot your phone, and you’re good to go! Make sure to enable data in your phone settings

EDIT: You may want to contact CS_Agent:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. *  They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[flymetothemoon]

Forgot to include but have tested calling and messaging with family and those still work so there seems to be something wrong with the data only.