SOS

[FLCH]

New user on Public.

Esim did not activate for me. Purchased a second one and it also did not work. Data shows as SOS.

Purchased a physical sim. Still SOS.

Have restarted phone XR, checked settings, tried reaching out to the chat agents, and still no service. 
Checked Primary and secondary settings and no luck.

Any one else having this issue and not get ANY help?

What is wrong with it?

[FLCH]

Hi!  yes i did  update the sim card from esim to physical and can see the physical sm card showing on my profile now. still showing SOS 

[BKNS27]

@FLCH 

Since you submitted a ticket to a CS_Agent. You will have to wait for their reply. Keep an eye on your avatar top right and under Messages. Depending on how busy they are. It may take up to 4 hours.

[Phil_Adelphus]

@FLCH   If you are new to Public Mobile and opted for esim initially, you will need customer service to switch to the physical sim.  Use the link @slusagm  gave you to contact agents.

[Handy1]

@FLCH  Sounds like account set up issue no worries support can help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

did you update the sim card number for the physical sim ?

anyway, ask PM to check .  You cannot open Chatbot ticket now, so message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437