SOS mode

[Chamila]

Even after 12 hours of eSIM transfer why my phone is in SOS mode?

[dust2dust]

Did you select the esim to be your active sim to use? Does your phone also have a card slot and is there a card in it?

[JRod]

@Chamila 

What kind of phone do you have?

Can you see the eSIM in your phone’s cellular settings? If you can, click it and make sure that it’s used as the primary SIM and that it is enabled (option is called Turn on this line on iPhone) once it’s enabled reboot your device.

If it’s not on your device you can try to manually add the eSIM using the QR found in the welcome email. If you never received a welcome email with a QR code you’ll have to ask customer service to re-issue one to you.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).