Stuck Transfer from Bell (SOS Mode) & Support Ticket Button Disabled

[Ponyi]

Hi everyone,

I need some help from the community or a CSA. I initiated a number transfer from Bell to Public Mobile over 12 hours ago. I replied "YES" to Bell's confirmation text, and my Bell service has since been completely deactivated.

However, my Public Mobile eSIM is not registering on the network, and my iPhone 16 is stuck completely on "SOS" status. Because of this, I am entirely without phone service and cannot receive any text messages or authorization codes.

I am trying to submit a support ticket via the account portal to get an agent to manually push the activation through, but the "Submit ticket" button at the bottom of the form remains completely grayed out and disabled, even though I have gone through and filled out all the required fields.

Has anyone encountered this form glitch, or is there another way I can get a ticket created to have an agent look at my stuck port?

Thank you!

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Ponyi]

Thank you! This has been a long journey! Wow

[softech]

@Ponyi 

have you opened ticket with PM yet?

But I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

[Ponyi]

I signed up to Public 8 days ago and I’m still without service, after numerous failed eSIM activations, I decided to buy a SIM and I’m still trying to get help.

This process has been very disappointing.

I need help activating my SIM card! SOS

[Ponyi]

Thank you! The steps you suggested didn't work, but I sent a message to a CS agent 🤞. Again, thanks so much!

[slusagm]

make sure you remove your Bell sim or disable Bell esim

then try to enable PM sim again, and make the label as Primary.  And Reboot phone and then Reset network settings

but if you still unable to get it to work, PM can help,  you just need to open ticket

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage