SOLVED: Cant access self serve.

[EvilPeanut]

@Mary_M helped me get the phone up and running yesterday, there was a technical issue with the port from telus, so it took a little longer than expected. This morning phone is up and running calling and texting.

Im just having issues trying to get into the self serve portion of the site. When I try to create a login I get the error message...

* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.

When I try to go through Forgot password, thinking maybe it was set up during account activation process it says email is not verified.

I did get a email verification email and clicked link to verify yesterday, but got this message,

A validation email has already been sent to your acount

[Lieux]

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@Donispissed  a écrit :

 "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

I made the mistake of entering my pmobile address as my email address and now the system is too stupid to send me verification code to my phone so I can correct it!  I can't create a new account for my number and I can't fix my current account.  A human being could have solved this with no hassle.  THANKS A BUNCH PUBLIC MOBILE.

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Try a different browser or in incognito mode. And in 50 minutes. If nothing help write a message to the moderator for help https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem. waiting time is few hours to 2 days. Remember we are here to help you...but mistakes are our responsability.

[Donispissed]

 "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

I made the mistake of entering my pmobile address as my email address and now the system is too stupid to send me verification code to my phone so I can correct it!  I can't create a new account for my number and I can't fix my current account.  A human being could have solved this with no hassle.  THANKS A BUNCH PUBLIC MOBILE.

[Rockdaddy22]

Contact a mod in the morning.

[Shalaprime]

I am having the same issue when I'm trying to reset my password now as well

[Kalla_A]

Hello @jlush1975,

Don't worry! I've been notified that the agent who assisted yesterday is currently working on your case. 

I believe they should have replied to your email by now. 

You can always get back to me if you need anything 🙂

Cheers,

Kalla

[7789849803]

@jlush1975 It sounds like you could use some help from a moderator. @Kalla_A or @Mary_M should be able to help you resolve this. Please wait for one of them to respond to you.

[jlush1975]

Yes, says it can't validate email

[7789849803]

@jlush1975 Have you tried the forgot password functionality?

[jlush1975]

I'm having the same issue. PM had to close my account and open a new one to fix an error but now I can't log into my self serve and it won't let me setup a new self serve account, it says number is in use with another account. They kept my same phone number, but now I need to setup new self serve somehow, please help

[Chaki]

.

[Shazia_K]

Hello @Chaki,

I'm sorry about this, I will be glad to assist you with this.

Would you kindly send me your PM phone number via private message? 

Thanks @Rockdaddy22 🙂

Shazia

[Rockdaddy22]

It's a known issue that's pops up time to time, tomorrow morning @Shazia_K should be able to get this solved for you.

Welcome to the PM family @Chaki 🙂

[Chaki]

I have similar issue:-

Im just having issues trying to get into the self serve portion of the site. When I try to create a login I get the error message...

* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.

When I try to go through Forgot password, thinking maybe it was set up during account activation process it says email is not verified.

I did get a email verification email and clicked link to verify yesterday, but got this message,

A validation email has already been sent to your acount

Please help.

[7789849803]

Awesome! Thanks @EvilPeanut!

[Rockdaddy22]

Glad everything worked out, welcome to the PM family 🙂

[EvilPeanut]

Ah, thanks. I looked for something like that but didnt see it right away. Will do so from here on out.

Thanks.

[7789849803]

@EvilPeanut Great to hear!!

Instead of renaming the thread, please accept any post as a solution to mark the entire thread as solved. Do you see the black "Accept as Solution" button on the bottom of every post?

[EvilPeanut]

Thanks for the help. Everything is up and running now.

[Shazia_K · Accepted solution]

Hello @EvilPeanut,

Welcome to Public Mobile 😉

I'm really sorry to see that you are having issues accessing your self-serve account. 

Can you please click here and create your self-serve account again?

If you are still having issues, do not hesitate to private message me.

Thanks,

Shazia