SMS does not work 4 days after numer porting. HELP !

[LARUSH]

AGENT TRYING TO HELP me but my  SMS DOES NOT WORK AT ALL after porting my number from LUCKY. Internet and calls work but i cannot acess my SMS or iMessage at all ! PUBLIC Agent sent me email but my account asks for sms code. ITS A NIGHTMARE !! HELP. how else can they help me without using sms to log in into my account. SO FRUSTRATING !

[CS_Agent]

Hi there!

How are you today? My name is Vlad and I just wanted to check if you still need our help. If the conversation is left unanswered for 24h, the system will automatically close it, however, if you need any assistance, our chatbot is available 24/7.  
 
Respectfully,
Vlad
Public Mobile CS_Agent

[softech]

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@LARUSH wrote:

noooo, wrong advice to remove Lucky sim because Public has not transfered my number correctly! now i am stuck with both accounts and paying double! i am switching to Public August 1st, then you should tell me a step by step number switching. I am so regretting this all. Money lost

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@LARUSH 

it's not wrong a advise.  The advise was there because we would not know which state in the porting you are at, the information given was limited. 

If you know Lucky approval part is not done, you just simply insert the Lucky sim card back, or if esim, just enable it (that's why for eSIM, you were asked to disable it and not delete)

[LARUSH]

noooo, wrong advice to remove Lucky sim because Public has not transfered my number correctly! now i am stuck with both accounts and paying double! i am switching to Public August 1st, then you should tell me a step by step number switching. I am so regretting this all. Money lost

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[LARUSH]

no Lucky sim is showing anywhere and its expired 4 days ago.

[LARUSH]

i have done all that for the past 4 days but my sms is still set to my EMAIL AND NOT MY PHONE number. There is still a moving circle around my phone number like its searching as if its trying to connect

[softech]

@LARUSH make sure you removed the Lucky sim card (or if esim, disable it)

then check PM sim and make sure it is enabled and set with label Primary

Go to Settings > Phone > My Number, remove the phoe number.  

Wait 5 mins, then proceed with a Reset network settings after a device reboot

if it still does not work, ask PM Cs agent to help.   Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there