SMS Not Sending Or Receiving After eSIM Activation & Virgin Plus Port

[Sydra]

Hi everyone, I need help with an issue after switching to Public Mobile.

I activated an eSIM and transferred my number from Virgin Plus. I received the porting confirmation text from Virgin and replied YES within the required time. My Public Mobile eSIM shows as active on my Android phone. 

The problem is:

- I can send text messages, but nobody receives them

- I am not receiving incoming SMS from anyone

- Data and calling appear fine (if applicable) but SMS is completely not working

From what I've been reading, this seems like a stuck or incomplete port, even though I replied YES.

Could a CS agent please check the status of my port and help retrigger or complete it? I can provide my phone number, IMEI, and Virgin Plus account details privately.

Thanks in advance for your help!

[hairbag1]

@Sydra 

click on this link do dm Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

the Community inbox will be highlighted when they respond to you.

[softech]

@Sydra  

There is a number to call to talk to live support,  they can confirm the port status for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.