SIM

[Edaw1]

How long does it typically take to receive your physical SIM Card.  I am at Day 8.

[Edaw1]

👌.  Thank you

[computergeek541]

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@hairbag1 wrote:

@Edaw1 

is there a Mobile Klinik in your area ? They usually have the PM sims. If you get one there, message Customer Support to request credit to your account for the additional sim purchase...they might oblige.

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This SIM card shipment is within the estimated delivery timeframe that Publci Mobile provides.  At this point, it would be premature for a customer to ask for any such account credit.

[hairbag1]

@Edaw1 

is there a Mobile Klinik in your area ? They usually have the PM sims. If you get one there, message Customer Support to request credit to your account for the additional sim purchase...they might oblige.

[Edaw1]

8 days ago.  I guess I am still within the window of acceptable delay in delivery

[hTideGnow]

hi @Edaw1 

when you placed the order?  Sim card delivery usually take around 1 to 2 weeks

If you need to ask PM support agent for status update, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one