Community

Candace_smith · ‎07-31-2023

Hi,

I haven't received my SIM yet.

Thanks,

cnadace

softech · ‎07-31-2023

@Candace_smith wrote:
It's been ~10 days. I'll try to pick up from a store if that option is avialable. Thanks!

a better option is to get it from Amazon for only $4.99. Free Prime shipping or you can also use the trial membership to get one free Prime delivery. It is sold by Public Mobile and fulfilled by Amazon,so it is reliable

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Free Prime next day shipping)

If you want to pickup in store, check the store locater and call ahead to confirm availability

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM

dust2dust · ‎07-31-2023

To also narrow down the calling list, click on the Pick up a sim card link at the bottom of this page and search for stores near you. These are the corporate stores. Other retailers, even though they say Telus everywhere, do not sell these sims.

Handy1 · ‎07-31-2023

@Candace_smith That’s ok and you’re doing the right thing by coming here for help . The community will always be happy to help advise you on the next steps 🙂

Candace_smith · ‎07-31-2023

Okay. I have no idea how this works. Thanks!

Handy1 · ‎07-31-2023

@Candace_smith We are just customers like you trying to help . And yes I would call around to local Telus Koodo stores first make sure they have PM SIM cards in stock . Instead of running all around

Candace_smith · ‎07-31-2023

It's been ~10 days. I'll try to pick up from a store if that option is avialable. Thanks!

Meow · ‎07-31-2023

Delivery is 5-10 business days from the day you ordered. After that wait another week and then contact agent for replacement.

BKNS27 · ‎07-31-2023

@Candace_smith

How long since you placed your SIM order?

It could take up to 3 weeks for it to arrive. Canada Post takes their sweet time in delivery it.

If longer than 3 weeks, contact a CS_Agent to send you another one or pick one up at a Telus/Koodo store near you if you are in a rush.

Candace_smith · ‎07-31-2023

Okay, I thought it was 10 days. Can I just go to any Telus Koodo stores or shoudl I call them first? Do you have a phone number?

Handy1 · ‎07-31-2023

@Candace_smith

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect it . message support directly

while your already here and logged in the community you can send a message private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437