02-25-2018 05:52 PM - edited 01-04-2022 03:37 PM
Hello,
I have been with public mobile for about a year now today my SIM suddently stopped working. It says I can only make emergency calls.
I have tried another SIM in my phone and it works fine. I even restored my phone without any luck.
Has anyone been having the same issue?
02-25-2018 11:36 PM
@unknownCoder, SIM cards are very reliable. It is a good idea that you have asked the moderator team to investigate the account first before looking into SIM card replacement.
02-25-2018 06:19 PM
Yes it looks like some kind of glitch.
I sent a PM to the mods a few hours ago so waiting for a reply.
02-25-2018 06:14 PM
I'm not sure what the problem is.
You can try restarting the phone with the PM SIM card installed, if you haven't already, although it probably won't accomplish anything.
Phone works, payment apparently taken, I think some kind of glitch on the mods can fix on their end.
02-25-2018 06:04 PM
I do not have another unlocked phone to test my SIM card in. But I can test another SIM card in my phone and it works.
My credit card was charged recently for the auto renewal so payment appears to have gone through.
02-25-2018 06:00 PM
Hi,
My account status says active, on the main page.
I also do auto renewal so it automatically deducts the amount from my credit card.
02-25-2018 05:59 PM
Your phone works with another SIM card. But does you PM SIM card work in another phone?
Login to your self-serve, check your balance and transaction history. Has your service been suspended because insufficient funds (or failed AutoPay charge) to renew your plan?
(If so, don't panic. Your account and phone number won't be lost unless it remains suspended for at least 90 days.)
Contact the mods if there appears to be a billing/technical issue with your account.
02-25-2018 05:57 PM
@unknownCoder, Haven't been having the same issue. But, did you check your self serve account to make sure it shows your plan as active? Were you do for a renewal yesterday/today? Perhaps the payment wasn't processed properly.
If the account shows as active, and you have already ruled out the phone, then I would suggest that your next step would be to send a private message to the moderators team, explaining your situation. Be sure to include your account number & PIN, to help speed things along.
Click here to send them a private message.
You can find information regarding the moderators team by following this link.