SIM not working

[rekhin]

Hi when I inserted sim into mobile, it says no sim. I have done reset network setting , but still says no sim.

[Outdoorsman]

@rekhin so glad to hear that have a great day!!

[rekhin]

@Outdoorsman  Hi I cleaned the sim and it worked now. Thank you so much.

[Outdoorsman]

@rekhin ok let us know we will figure something out 😀

[rekhin]

@Outdoorsman  Ok I will try it again.

[Outdoorsman · Accepted solution]

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@rekhin wrote:

@Outdoorsmanmine is iPhone 8 and I was using another sim , when I was outside Canada. But my another public mobile sim is still working when I inserted.

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@rekhin ok well that is good at least it is not a phone issue so is it possible your sim is damaged? can you clean it and try to reinsert it in your phone 

[rekhin]

@Outdoorsmanmine is iPhone 8 and I was using another sim , when I was outside Canada. But my another public mobile sim is still working when I inserted.

[Outdoorsman]

@rekhin were you using another sim while you were away? if it is a samsung they sometimes get locked to the last provider you were with 

[rekhin]

@Outdoorsman even though I was not using the sim, I recharged it to stay the number active. I logged into my account , and it says the account is active .

[Outdoorsman]

@rekhin hi any more than 90 days suspended and your account is closed permanently , you will need a new sim and new account but if you can get into your account you should be able to make a manual payment,also did you see a reactivate button?

[rekhin]

No I was already using it. When I logged into my account, it says account is active.

For the last 9 months I was outside Canada. But I was recharging it to stay my number active.

[Outdoorsman]

@rekhin hi are you just activaing an account or changing your sim?