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05-26-2023 10:33 AM
I am new to Canada so don’t have a prior Canada number and got a SIM card and applied for a contract with public mobile.
It asked me to select a number and link to my account sim (which I picked up from a local store) but to get it working with full access I need to confirm a code sent to my number but It says SOS only so I can’t receive code. Please help.
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05-26-2023 10:35 AM
@Kevins1 Try to reboot the phone or try the sim in another phone if possible to see if services work , otherwise this could be a provisioning issue which support can help fix
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05-26-2023 10:34 AM - edited 05-26-2023 10:41 AM
@Kevins1 did you try to reboot your phone? or try your PM sim in another phone?
What brand and model is your phone? was this phone ever used on another Canadian network?
It could simply be a sim card provisioning issue, an easy fix for support but you need to open ticket to engage them. Please
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket