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SIM/eSim and Network Selection issue

Parkyoun
Great Neighbour / Super Voisin

I'm coming over from Rogers and when I initially started setting up my Public account, the set up was going well until I got stuck at the SIM/eSim part. I'm sure I chose eSim, but Public Mobile was not showing up under my "Network Selections". So I just left as Rogers basically having 2 accounts/plans at the same time. I'm finally getting back to trying to fix my set-up. I did a phone number transfer today as I noticed on my account it had a new phone number. The transfer seems to have finished, but I can't figure out what's going on with my sim card. I still don't see Public Mobile either so I'm wondering if it's even been activated properly. Hoping to get some assistance on this one.

1 REPLY 1

hTideGnow
Mayor / Maire

hi @Parkyoun 

first, remove your Rogers sim

And instead of checking network selection, you should have check the sim manager and see if a PM eSIM is there 

if not, check PM welcome e-mail, there should be an eSIM QR code to scan

if not, then ask support agent to help , message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.