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SIM code

Saunders
Great Neighbour / Super Voisin

Currently, not able to add a payment option and so wasn't able to port a Fido number.

 

In the interum, switched to the Public Mobile SIM, but it's prompting for a PIN code.  Where is this PIN?

1 ACCEPTED SOLUTION

Accepted Solutions


@BKNS27 wrote:

@Saunders 

Not sure about the SIM code you are referring to because there are no code on the PM SIM card but contact the PM moderator by clicking on the SIMon chat bubble and ask to chat with a moderator.


Yes, there is a a PIN on all SIM cards from every carrier. As stated earlier, that code is always 1234 for Public Mobile SIM cards unless someone changes it.  Also of note is that this is not the same as someone's account PIN.

View solution in original post

11 REPLIES 11

RosieR
Mayor / Maire

@Saunders where did you activate your sim card?

If in-store, they texted you your 4-digit pin#

If you activated online, you created your own pin#

 

RosieR

HALIMACS
Mayor / Maire

@Saunders 

 

If you don't know your PIN#, you'll need to contact a moderator to get it reset/reestablished.

 

To contact a moderator, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
  2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

 

 

z10user4
Mayor / Maire

 @Saunders : Perhaps the phone is locked to Fido and that code is the unlock code. But did you activate the SIM and account? It's not clear how far you got. Not being able to pay would stop you from activating the account let alone not transferring a number.

Or that PIN is your SIM security code that you might have created once upon a time. That's on the phone.

gpixel4
Mayor / Maire

@Saunders the default pin is 1234

BKNS27
Mayor / Maire

@Saunders 

Not sure about the SIM code you are referring to because there are no code on the PM SIM card but contact the PM moderator by clicking on the SIMon chat bubble and ask to chat with a moderator.

esjliv
Mayor / Maire

@Saunders wrote:

Currently, not able to add a payment option and so wasn't able to port a Fido number.

 

In the interum, switched to the Public Mobile SIM, but it's prompting for a PIN code.  Where is this PIN?


@Saunders if you were activating a Public Mobile SIM card and did not get past the payment section, then I don't believe you activated the Public Mobile SIM card.

 

Do you have any option (a credit card?) to make a payment? 

If so, wait an hour (to allow the SIM # to be allowed to try to activate it again during activation) then try the activation again.

Clear your browser's cache and/or open a tab in incognito mode.

hTideGnow
Mayor / Maire

@Saunders  With Rogers/Fido issue today, it's not a good time to port number out today. Maybe wait till everything is fixed over there first

 

What exactly showing on your screen for the PIN?  Would help if you can show us the exact message.

 

I've just been playing around with the activation process and it seems to be a little troubled for me. FF and Chrome and Chrome incognito. I'll play around with it later.

Saunders
Great Neighbour / Super Voisin

the phone screen shows:

 

 

SIM service provider unlock PIN

You still have 10 times to unlock the device.

 

123

456

789

ok0cancel

emergency call

 

 

The PIN they're referring to is probably the PIN which is entered during the registration process.

 

I opened a ticket because when I click the "payment options" to register the SIM that results in a 404.  So, probably the PIN has to be set through Public Mobile first through activation, which I haven't completed yet.