SIM card

[NicoleL]

I ordered a SIM card for my daughter on may 15th and still have no received it. I just wanted to find out what is happening with it. 
thank you 

[Onedatewonder]

The sim cards I ordered on April 28th has not arrived and it is May 31st today.  Anyone ordering online should be wary of this and maybe buy from Amazon, or go to a Telus store.  Or, seek another provider!

[Handy1]

@NicoleL 

SIM. Card can take up to 3 weeks to arrive , if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

• Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box >>>>>>. Click here                 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

[hTideGnow]

HI @NicoleL   it could take as many as 3 weeks for PM to ship sim 

but submit a ticket with agent and ask them for order status

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@NicoleL 

delivery could be as long as 3 weeks...usually less though.