SIM card

[agdixon]

I subscribed with eSIM but had to purchase a physical card. I am unable to complete my set up

[hTideGnow]

Hi @SanjDeva $10 is regular price and Telus store is only helping out with PM

but get it from. Amazon for $5

Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

[SanjDeva]

Went to Telus store for a SIM card, was told $10 and online says $5. What is going on?

Signed up online over 1.5 hrs back, still waiting for activation. Stranded!!!!!!!

[Handy1]

@agdixon  you should get reply in 1-3 hours sometimes longer but 

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[agdixon]

Already did that thanks

[slusagm]

you need PM to help.  You need to submit ticket, but you cannot submit via Chatbot, so just message them using think link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@agdixon  Yes I am , I’m just customer like you trying to help use this link to get help from support to finish your activation 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[agdixon]

Are you there?

[agdixon]

I have the app installed it is stalled at eht Welcome back Audrey Dixon. let's complete your activation. when I click on the continue buttone it takes me to the eSIM page 

[Handy1]

@agdixon  .you may need to uninstall the app and reinstall it , but you will need support help to sim swap to the number to your new physical sim if you already tried the eSIM to finish the activation 

[agdixon]

page is stuck on activate subscription for the eSIM

[eddieO]

@agdixon For the eSIM refund you will need to contact a customer support agent since you have purchased a physical SIM. Can you tell us exactly how far you made it through before getting stuck? Have you installed the Public Mobile app on your phone and tried to complete your account activation through the app?

[Handy1 · Accepted solution]

@agdixon  Support can help change from eSIM  to physical SIM for you , so you can complete your activation using the app remember not website 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437