SIM card

[Hung2]

I ordered the SIM card on line on July 8, but until now I haven't received it. I already paid for the first month. How long will it take to receive it?

[computergeek541]

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@teeann0517 wrote:

It all depends on where it is being shipped from and where the delivery destination is, I am in New Brunswick and ordered a sim online a a year or so ago and it took 5 days to get to me. If it takes any longer than a week, then I would suggest contacting PM for a tracking number, if you haven't received one already. Or double check to make sure you gave them the right shipping address. 

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Customers should not be contacting PUblic Mobile asking for a tracking number. Most SIM cards are shipped using a method without shipment tracking.

[teeann0517]

It all depends on where it is being shipped from and where the delivery destination is, I am in New Brunswick and ordered a sim online a a year or so ago and it took 5 days to get to me. If it takes any longer than a week, then I would suggest contacting PM for a tracking number, if you haven't received one already. Or double check to make sure you gave them the right shipping address. 

[Neil11]

Your best is buying bet is buying a physical sim card from a koodo/telus store or a mobile klinic store. Then contact CS_AGENT and they will credit you the cost of the sim $11.30 (10+tax). This was what I did after waiting almost 2 weeks and my sim not arriving.

[Phil_Adelphus]

@Hung2   The time varies it can be a few days or three weeks, it comes by Canada Post.  Mine took a week but I remember the instructions were to contact customer service if it hadn't arrived within ten business days.  You can contact customer service by opening a ticket at the chat icon bottom right of this page.  Although you already paid, your plan should not start counting down the 30 days until the sim is activated.