SIM card is locked

[AyeshaMursal]

My SIM card is locked and I don’t know my pin. I don’t understand, I paid for it and i can’t even have access to anything. Public mobile won’t even let me change my email either because to reset the code I need an email but I can’t because that was my old email which I don’t have access to either 

[softech]

@AyeshaMursal   was this phone ever used on PM network?  if it is first time this phone used on PM network, very likely it is a carrier unlok PUK you need and  you need to ask your old carrier or the carrier you got the phone from to provide you that

And you have another phone to test the PM sim card?  if it work on another phone, that further confirm it is NOT a sim card PUK you need

[AyeshaMursal]

I need Puk code but I have not received it. I don’t even remember the message. 

[softech]

@AyeshaMursal   what was the sim card lock message?

Try 1234  and see if it helps, it is the default for all PM sim 

For My Account login, please open ticket with PM support:

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there