SIM card deactivated?!

[Pandalover]

Why did my SIM card get deactivated but I can still log into my account??

[gpixel]

@Pandalover 

during the renewal process the account will actually deactivate when one uses auto-pay. 

[esjliv]

---

@Pandalover wrote:

Restarting my phone did the trick, my SIM card is working now. I'm confused on why it turned off to begin with...

---

@Pandalover if you just activated an account, restarting with the new SIM card inside is good to trigger the network.

If you are a current customer, restarting is just good to do once in while, regardless. Try to make a habit of restarting your phone weekly. Or shutting it down overnight a couple times a week.

It is good for the network on the device and may fix up or prevent issues from arrising.

[darlicious]

@Pandalover 

You need to reboot you phone at least once a week or it will start to not function properly kind of like humans if they they don't get enough sleep. Phones need downtime too.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Pandalover]

Restarting my phone did the trick, my SIM card is working now. I'm confused on why it turned off to begin with...

[esjliv · Accepted solution]

---

@Pandalover wrote:

Why did my SIM card get deactivated but I can still log into my account??

---

@Pandalover 

Try restarting your phone, or removing your SIM, then reinserting it.

Perform a reset of you network settings, see if that helps.

Maybe check if your phone is blacklisted here, just to make sure: https://www.devicecheck.ca/check-status-device-canada/

If still issues, check the 4 digits listed under the Change Sim Card option in self serve and make sure they match the last 4 numbers on your actual SIM card.

[reboot worked ............ Luddite]

[Pandalover]

My account status is active, no I don't have any network service that's connected. My next payment is March 19th.

[darlicious]

@Pandalover 

Is your account active? But you have no service on your sim card? Test your sim card in another phone to see if you get the same result. It's possible you just need your card reprovisioned or possibly the sim card is defective. Check to see if the last 4 digits of your sim card match the ones in your account. If they do not immediately change your password and security question and answer and contact customer support.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[NDesai]

@Pandalover What's your account status? Do you get any signal on your phone? When is your renewal date?