SIM card Halyna Liuta

[Liuta]

Hello, my name is Halyna Liuta.

I am a Public Mobile customer.

Last week I spoke with one of your support operators. During that conversation, the operator informed me that my current SIM card does not work with my phone and advised me to purchase a physical SIM card from a store.

The operator instructed me that after purchasing the new SIM card, I should contact them again and provide the SIM number starting with 8912230000, as well as the activation code located on the back of the SIM card. Only after that, the SIM card could be activated.

I have already purchased the physical SIM card and sent all the required information, including the SIM number and activation code. However, I have not received any response from the operator for several days.

At the moment, I am unable to activate my mobile plan, even though I have already paid 40 dollars for the 60 GB plan. I need assistance to activate my service, as I cannot complete the activation without support confirmation.

I kindly ask for your prompt help in resolving this issue as soon as possible.

Below, I have attached my correspondence with the operator.

Thank you for your assistance.

 

 

[fixin1]

@Liuta - Please do not post Private information (as this is a public community forum where customers help customers such as me). Please edit your SIM Number and possibly your name out.

For the issue, most activation issues we cannot help with, you may check your current chats with the Official Customer Agents (CS_Agent) thru here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hTideGnow]

hi @Liuta this is the community and we are just customers.  

please reply PM CS agent message and ask them to update the SIM card number for you