SIM Transfer issues

[KingPope]

I transfer my sim from Lucky to Public. It’s over 12 hours now and the transfer is still not complete. Any help?

[KingPope]

Hello all. 
Customer service agent rescued me. 
Thank you.

[slusagm · Accepted solution]

There is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[KingPope]

Yes, this is a number transfer. I will contact customer service as advised.

[Yummy]

You mean you trasferred your NUMBER not SIM. You need PM's SIM.

In case of issue with porting your number in send a note to CS_Agent for assistance. They will help you out and avise.