SIM PIN

[mac333]

Hey 

I have a new phone but when i put my sim card in it it says i need a sim code to unlock where would I find my code?

[gpixel]

@mac333 

you need to ask the person that gave you the device for the code. you can disable the option for a sim pin afterwards 

[softech]

@mac333 what is the exact error message and what phone do you have?

[mac333]

I believe the phone should be unlocked

[mac333]

its not the PUK yet anyway lol but 1234 is not working

[mac333]

it was a phone given to me but is unlocked

[hTideGnow]

Hi @mac333 

I think your phone is locked.  which carrier it was used before?  You will need to ask the carrier you got the phone from to unlock it

[computergeek541]

---

@mac333 wrote:

Hey 

I have a new phone but when i put my sim card in it it says i need a sim code to unlock where would I find my code?

---

The default PIN for all Public Mobile SIM cards is 1234.  However, if the phone is asking for the SIM card's PUK, you will need to ask a Public Mobile customer support agent for that.

If the phone is asking for a SIM network unlock PIN or SIM network unlock PUK, your phone is locked to another carrier and you'll need to ask the old carrier for those codes.

[hairbag1]

@mac333 

is this a new phone or a phone you got 2nd hand from someone ?

Have you checked to make sure the phone is unlocked ?