To me @SiusaidhMac not having an no iccid error tells me a few things. It tells me that the card may be improperly inserted or may have come loose inside or off the tray or inserted incorrectly (upside down). With some phones on their trays, there's a spot for a SIM card and micro SD card. Some folks can take the SIM card out to look and then place it in the wrong spot. Not saying you've done this but never hurts to look. Or the card somehow became damaged which is very rare.
A couple of things you can try are the following.
1. Take out your SIM card and try it in a different phone. If that works, then reinsert it back in your phone. If you have the same issue then try option 2.
2. Try another persons SIM card in your phone. Doesn't have to be with Public Mobile, can be with anyone. The idea here is to clear your phone as the issue.
Speaking of, which phone are you using? When an update happens on the phone, SOMETIMES it can clear settings which is rare but can happen. You can try to reset your Network Settings and then restart your phone.
As per @hairbag1 who's already given you the direct contact for them, here is where they will reply.
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
