SIM Compatibilty

[Coopk1]

Trying to move my wife’s cell. I entered an incorrect IMEI. How do I go about correcting this? I have tried many times to get back to the screen to change this number, can’t get there. Help. Need a pathway to get me there. Then finish the activation. Thanks. 

[softech]

@Coopk1 

It is better to provide old provider account number than IMEI. There is a number to call to talk to live support,  Provide them the correct info and they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.