SIM Card not working, failed to login attempt and email address not verified.

[k1k2k2]

I activated my sim card today and ported my number over from WIND. The transaciton summary says "Sorry, your account activation request has failed. Please vist our online comunity at..." However, I did get a public mobile email with my activation details after registering. 

I tried logging in but it didnt work. I also tried forgetting my password but it says "email address is not verified" 

Please help! 

[Saray_O]

Hi @k1k2k2

I'm sorry about this! But don't worry, I will help you out! Could you send me your Public Mobile SIM card number via private message?

Thank you 🙂 

[k1k2k2]

Thank you

[mjs]

Hi,

Your account is partially activated. It's a glitch that happened with me too but @Mary_M was able to fix it. I tagged her, so she would be able to assist you. Don't worry, it's a simple issue and can be resolved. Cheers.