SIM Card not received

[wil2cool]

Hey, 

I ordered 2 sim cards on Black Friday (25 Nov 2022), Order 317306. On the email it said "Your order should arrive in 5-10 business days." Nothing has arrived yet, any ideas?

[BKNS27]

@wil2cool 

It has been 3.5 weeks so contact a CS_Agent regarding your order by Creating a Ticket on SIMon Chatbot at the bottom of the page or private message them on the envelope icon above.

[hycm53]

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@wil2cool wrote:

Hey, 

I ordered 2 sim cards on Black Friday (25 Nov 2022), Order 317306. On the email it said "Your order should arrive in 5-10 business days." Nothing has arrived yet, any ideas?

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Chat with Simon for your order, if Simon can’t help, he would let you open a ticket.
https://www.publicmobile.ca/en/on/get-help

[softech · Accepted solution]

@wil2cool   sim card delivery could take 5 days to 3 weeks.  In your case, it should have came anyway

please open ticket with CS agent via direct message with your order #

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there