Running out of minutes

[kanast]

Hi there,

My daughter has a phone plan that says it is unlimited talking minutes but she is often unable to make a call. Does anyone know why this would happen?

[kanast]

Sounds great!

[kanast]

Thanks I will try the add on option, sounds like that is the problem.

[gblackma]

@kanast ask her to treat all calls Canadian as long distance. Dial a 1 in front of the number and add a 1 in front of the contacts in her address book. Stay safe. 

[gpixel]

@kanast please provide more info. what is the exact plan in her self serve account? did she just activate?

[popping]

@kanast 

Restart her phone and test again.

Her account may not be provisioned correctly.  Adding $1 to her account may trigger PM server to provision her account again.

[geopublic]

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@kanast wrote:

Hi there,

My daughter has a phone plan that says it is unlimited talking minutes but she is often unable to make a call. Does anyone know why this would happen?

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@kanast  If she is on the $15 plan then it's only unlimited incoming minutes. In that case it's recommended to purchase the 500 minute add-on for $5. If your daughter is on the $25 or higher plans then just ask here to dial 1 in front of the number and the call will go through.

If it still an issue submit a ticket to PM for investigation. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking  here or the icon (bottom right of your screen).

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