Ridiculous telephone customer service!!

[Farjy]

Today 15 December, I dialed 611 at exactly 19pm , right now it’s 21pm , continuously waiting for an agent to answer my phone call , no one bothered to answer! I want the see how long they kill my time ! Ridiculous customer service public’s mobile !!

[Luddite]

LEGACY PLANS JAN 27/15

[imm1304]

@Farjy, 2 hours 20 mins on hold!  You really are very patient.  😄

I hope they were able to help you.  

[Farjy]

Yes I am ! 

[imm1304]

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@Farjy wrote:

I can text any country , unlimited Canada wide talking . 3 way calling, call waiting, forwarding! I took this plan in 2011 and continuously using even after Telus came in .

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This confirms you are on the Legacy plan.  You do have the option of calling 611.  But, for whatever reasons, you are stuck on hold tonight.   Do consider the option of getting support via this forum.  You can just send a private message and look for a reply in your inbox tomorrow morning.  

[Farjy]

Finally I got them , talking 

[Farjy]

I can text any country , unlimited Canada wide talking . 3 way calling, call waiting, forwarding! I took this plan in 2011 and continuously using even after Telus came in .

[imm1304]

@Farjy, I have no idea what the call center hours are.  PM has basically discontinued the call center access for all new customers from the last ~3 years.  I was just saying the mods on this forum were online 9am to 9pm today. 

[NDesai]

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@Farjywrote:

It’s 9:20pm already should I disconnect the ph? 

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You still haven't clarify whether you are on a legacy plan or not

[Farjy]

It’s 9:20pm already should I disconnect the ph? 

[NDesai]

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@Farjy wrote:

No same plan , unlimited Canada wide talking and worldwide text.  In between I went to my country , for two months when I was back my ph line was canceled so I called them and got it back .

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I don't think Legacy plan offered Worldwide texting with any plan. I think you are not on a Legacy plan. Please login to your self-serve and copy paste your plan here. 

[Farjy]

What’s the use of being an old customer? No offer nothing? When I called them to add my credit card they told me they will take off 2$ but they didn’t .

[imm1304]

Hey @Farjy,

Most of us here on this forum are on the new plans that come with no phone support.

Sending private messages to the mods works fairly well.  Provide your name, phone number and what you need help with via private message to @CS_Agent and one of the mods will reply to you.  Unfortunately, you just missed the mods hours for today. They work 9am-9pm on weekdays, and also work weekends.  So someone will respond to you tomorrow morning if you send a private message right now.  

[Farjy]

No same plan , unlimited Canada wide talking and worldwide text.  In between I went to my country , for two months when I was back my ph line was canceled so I called them and got it back .

[NDesai]

@Farjy Legacy plans are not eligible for any Rewards. Please clarify exactly what plan are you on. 

[Farjy]

The reason I called , I have been using AutoPay method for long time , I was told they will take off 2$ , but it never happened with me , today I managed my time to call them but they killed my Friday night , now 2 hours 17 mins I have been waiting an agent to answer my ph call . 

[NDesai]

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@Farjy@  wrote:

I have been using pm since 2011 it’s almost 7 years now 

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So you have never changed your plan since then? 

[Farjy]

I have been using pm since 2011 it’s almost 7 years now 

[wetcoaster]

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@Farjy wrote:

What is legacy plan my friend? 

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If you have signed up, and still are on a plan from, before January 27 / 2015. Read the official description here: https://productioncommunity.publicmobile.ca/t5/Announcements/Effective-April-1-changes-are-happening...

[NDesai]

@Farjy wrote:

What is legacy plan my friend? 

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Plans they offered before they came under Telus. Before Feb. 2015 i believe. If you are on a 90 days plan, you are not on a legacy plan. In this case, CSR on phone won't help as they cannot access your account. You will need to send a private message to the Moderator_Team with your account info.

[wetcoaster]

PM doesn't offer any customer service over the phone (unless you are on one of the very old legacy plans.)

All support starts here in the community. Have a read here: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16...

[Farjy]

What is legacy plan my friend? 

[NDesai]

@Farjy Are you on a legacy plan? If no, they will not help you.