Rewards

[Amoy]

How to apply the $1 credit to my monthly account due to referral who can also obtain $10 credit in his account.  Thanks.

[hairbag1]

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@Amoy wrote:

Need to speak to an agent for rewards not taken into account.

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Click top of page Get Help / Chat with Simon to start process of Customer Service Assistance. Watch the little envelop icon on top right side pf page will be highlighted when they respond.

[Amoy]

Need to speak to an agent for rewards not taken into account.

[hTideGnow]

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@Amoy wrote:

How to do that?  Does he have to fill in a form or send an e-mail?

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Your friend already activated with the code you provided and you are trying to find the missing reward?

Have the friend, the one who just activated,  to setup set up a Community account here, then open a ticket with Chatbot.  Follow this to get the the ticket opening page quicker:

1. Type: My rewards are missing
2. It will give you some options click  Refer A Friend
3. Then click "Contact Us" , and then click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.
   
   After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Anonymous]

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@Amoy wrote:

CSA is what and how to contact them?

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@Amoy 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account number, 
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[dabr]

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@Amoy wrote:

How to do that?  Does he have to fill in a form or send an e-mail?

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@Amoy   If your referral is missing his $10 reward and it's been more 72 hours since activation, then he needs to submit a ticket via the chatbot to customer support here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Anonymous]

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@Amoy wrote:

How to do that?  Does he have to fill in a form or send an e-mail?

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@Amoy 

The Refer A Friend Reward

How Does It Work?

It’s simple: you will earn $1 every 30 days for each friend you refer to Public Mobile who enters your unique referral code in the referral code box during activation. Plus, your friend will receive a one-time credit of $10. You’ll continue to earn Rewards on plan renewal dates as long as your friends remain active customers. If you’re on a 90-day plan, this means you’ll earn $3 every 90 days for each friend.

How Do I Refer A Friend?

When your friend is activating their SIM card, they will need to enter your unique referral code. You can find your code in the Overview page of your Self Serve:

visit here link, The Refer a Friend Reward

[Amoy]

CSA is what and how to contact them?

[Amoy]

How to do that?  Does he have to fill in a form or send an e-mail?

[Anonymous]

@Amoy 

review

The Refer a Friend Reward - Public Mobile

and

General Reward Rules - Community (publicmobile.ca)

[Meow]

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@Amoy wrote:

How to apply the $1 credit to my monthly account due to referral who can also obtain $10 credit in his account.  Thanks.

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You d not have to do anything yourself if following steps are taken:

1. Provide your referral code to you friend

2. During signing up with PM he/she has to enter your referral code into appropriate field on a screen

3. You will get $1 off on next renewal

4. Friend will get $10 added to his/her PM account within 3 days.

5. If all is done correctly, on your account you will see last 4 digits on your friend's phone number:

IF friend fails to enter your referral code, he/she will have to contact CSA so they can adjust that.

[Triguy]

When the person you refers signs up with your referral code for an account then you will receive the $1 award applied to your account.  They will receive the $10 award within 72 hours.

https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

[t_p]

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@Amoy wrote:

How to apply the $1 credit to my monthly account due to referral who can also obtain $10 credit in his account.  Thanks.

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@Amoy 

The referred person needs to enter your referral code when he/she activates his SIM /account.

Edit: The referee will get the $10 in 1-3 days and you'll get the $1 credited to your account every 30 days .

[hTideGnow · Accepted solution]

@Amoy   Give your friend the Referral code and he /she put it there during activation .

Logon to my Account and your referral code is on the top right

You should see the $1 shortly after your friends activation while your friend will see the $10 within 72 hours.  

If any issue , either one not see the referral applied, your friend will be the one open ticket with PM to get it sorted out