Rewards

[NVMOS]

I received a "reward" when I signed up for my account-why was it not deducted from my initial payment?

[Luddite]

Hey @Eddy_G , Nice to see you joining the conversation, though I do hope it's not at the expense of responding to tickets. 

[Eddy_G]

@NVMOS

Here is a link to help better understand the way the Rewards work : 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/General-Reward-Rules/ta-p/164

Regards,

Eddy PM Mod

[jonfirlotte]

Those rewards will only be applied to your next bill.

[ShawnC13]

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@NVMOS wrote:

I received a "reward" when I signed up for my account-why was it not deducted from my initial payment?

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Public Mobile is prepaid, so if the reward was autopay reward, $10 for 6 months on a certain value plan or the referral $10 for plans over $25.  You must first purchase the plan to qualify for the reward so that is why it isn't applied to your initial payment.

[DL888]

Rewards are applied to subsequent renewal...the initial payment will be in full. 

[Cgydom88]

You should get it next month!

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@NVMOS wrote:

I received a "reward" when I signed up for my account-why was it not deducted from my initial payment?

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[mimmo]

its how teh system works. rewards are collected and processed on the nect payment.  iirc your next payment will have a second autopay reward so your payment will be $4 less and on your third paymnet your reward will settle down to the reguar $2

[GR · Accepted solution]

@NVMOS  it will go towards your next months renewal!  When you sign up you always have to pay the full plan amount plus tax  and then if you get the 2$ autopay and 10$ referral those will go towards the next month.