Rewards Catalogue Options

[Weirzy]

I would like to use my rewards to get the 15 days US/Canada 5GB with data reward but it is not showing as an option for me. I was able to redeem it for my wife on her account and am not sure why I can’t do the same. Thank you

[hTideGnow]

hi @Weirzy 

first, login to My Rewards site using a browser.  After you are in the rewards site, use this link to access it directly:
https://myrewards.publicmobile.ca/en/catalogue/ADDON-BDLTD%20-US-T5GB

[softech]

@Weirzy it is a browser cache or app cache problem 

Please login again using browser with incognito mode 

[Handy1]

@Weirzy  Strange it showing there for me , maybe if your using the website try the app instead see if that helps or vice versa . Worst case senerio you can ask support to help apply it for you also 

Public mobile prefers

you  use the orange chat bubble bottom right of screen . If that dosent work you can instead send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage