10-12-2024 12:13 PM
I purchased the 10 point Reward for 1000 US calling but my phone will not allow. Restarted phone, when does it come into effect?
Thanks
10-12-2024 12:42 PM
hi @Kev2001 check My Account to see if the add-on is there already. It might take as many as 2 days for PM to process
and make sure you cann US with a 1 in front of the 10 digits
if you need to ask support agent to check, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-12-2024 12:40 PM
@Kev2001 .should take effect immediately . Since you tried rebooting the phone . I suggest context support to look into what gone wrong
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
