02-26-2022 03:23 PM
02-26-2022 03:48 PM
02-26-2022 03:43 PM
Without a little more info from you it is hard to answer your question. Respond with answers to the questions asked of you and we can get to the bottom of your issue.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
02-26-2022 03:42 PM - edited 02-26-2022 03:44 PM
If you activated your SIM the the same time as this Community (November 24/21).
Also, if you didn’t switch from Rewards system to the Points system.
Check Self Serve account and look at the bottom of the page. It should say You are currently registered for Dynamic AutoPay.
If not, turn on AutoPay.
Some members claimed it was turned off.
Also contact a CS_Agent about the $2 AutoPay credit.
02-26-2022 03:32 PM - edited 02-26-2022 03:34 PM
If you activated AFTER January 25th (or switched to the new points reward program), you'd have to convert the points earned to dollars by entered the Rewards site.
This is accessible within your self-serve, or by clicking https://www.publicmobile.ca/myrewards
If you are still on the prior rewards plan (and definitely did not move over), and you're certain you have auto-pay enabled but are not receiving the $2 reward each cycle, contact the CSA's
There are 2 ways to reach them:
You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.
02-26-2022 03:29 PM
When did you activate your account? If before late January then did you opt in to the new Points system? Do you have autopay toggled on? Did you use the Lost/stolen function recently?