Reseting password. No email and just says im locked out.

[carterbelanger]

Been trying to reset my password for self serve.

When I input my email it just says - 

Sorry, you've been locked out. Please contact Public Mobile for help.

And I of course never receive an email..... (checked junk)

So I guess all I can do is contact customer support. But when it makes me sign into community it just says error logging in every time. Even though I know its the right password for that. 

Anyone know what I can do? this is infuriating. 

[NDesai]

@carterbelanger You will need to reach out to the Moderator team via one of the two ways listed below: 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Gunner123]

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@carterbelanger wrote:

Been trying to reset my password for self serve.

When I input my email it just says - 

Sorry, you've been locked out. Please contact Public Mobile for help.

And I of course never receive an email..... (checked junk)

So I guess all I can do is contact customer support. But when it makes me sign into community it just says error logging in every time. Even though I know its the right password for that. 

Anyone know what I can do? this is infuriating. 

---

@carterbelanger 

contact a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner 

[Jb456 · Accepted solution]

@carterbelanger  the chat bot can be a pain in da sometimes.

Please contact moderators via the private message link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437