Requesting help with the step-by-step procedure for transporting a Koodo Prepaid phone number

[solson369]

I transferred from Koodo Prepaid to a plan with a 50% discount that was finalized yesterday. During the process, I was instructed that since I was using prepaid, I should first activate the plan with a randomly assigned temporary number and then proceed with the number transfer later, which I did. Today, I tried submitting a ticket on the website and also attempted to send a private message, but neither option is working. Please let me know the fastest possible way to transfer my previous phone number.

[solson369]

Thx! It worked!

[hTideGnow · Accepted solution]

hi @solson369 

you were copy and pasting some test

instead of paste, right click and choose Paste as text and it will fixed it

or type everything out 

[solson369]

It's keep saying 

Correct the highlighted errors and try again. Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

[hTideGnow]

hi @solson369 

why it is not working?. you meant no one reply or you cannot even message?

[solson369]

The private Message is not working. I am urgent.

[hTideGnow]

hi @solson369 

what error you got? try again and use this link for  direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

If any error, please post screenshot and we can try to help