Requesting a refund for an additional E-SIM charge

[nomomo]

Please check the attached screenshot.

I made a purchase to switch from the physical SIM to e-SIM. The switch was successful. But somehow, there're two E-SIM charges in my payment history. I'd like to have one of my $5 back. 😢

[Chalupa_Batman · Accepted solution]

Hello @nomomo 

Refunds have to be done through a CS Agent. They will credit your account accordingly. Here is how to create a ticket.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437