3 hours ago
Please check the attached screenshot.
I made a purchase to switch from the physical SIM to e-SIM. The switch was successful. But somehow, there're two E-SIM charges in my payment history. I'd like to have one of my $5 back. 😢
Solved! Go to Solution.
3 hours ago
Hello @nomomo
Refunds have to be done through a CS Agent. They will credit your account accordingly. Here is how to create a ticket.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437