Request to Recover Suspended Phone Number

[MinhLocPham]

Dear Public Mobile Support Team,

I hope you are doing well.

I am writing to request assistance in recovering my phone number ###-###-####, which appears to have been suspended or deactivated due to inactivity for more than 90 days.

The reason for the inactivity is that I was temporarily outside Canada (I traveled to Vietnam) and was unable to use my Public Mobile service during that time. This number is very important to me as it is linked to my personal accounts and contacts in Canada.

I would like to kindly ask if it is still possible to reactivate or recover this phone number. I am willing to reactivate my plan immediately and complete any necessary verification steps.

Please let me know if you need any additional information from me, such as account details or ID verification.

Thank you very much for your time and support. I look forward to your response.

Kind regards,

Minh Loc Pham 

[BKNS27]

@MinhLocPham 

If you originally got your number from Telus or Koodo or PM. There is a slim chance you can receive the number back but any other carrier…no…you need to contact that carrier.

[softech]

@Socrates8567 while the phone number will be back to original provider eventually, it won't be back immediately.  There is a short window of cool down period.  Thats why it is critical to engage PM CS agent as soon as possible 

[Socrates8567]

Just a side note to add, if you ported the number from another service provider to public mobile, there is a very good chance the number went back to them. If that is the case and you are not able to retrieve it, you may wish to contact the other provider to sign back up with them and then make the move back here. 

There is, from what I understand, is a very slim window. But if it's passed 90 days, the account and number are gone. But, if you're able to get it back, please let us know. Also, if you can share the window as well so we know to help others.

[softech]

@MinhLocPham if the account was closed not long ago, there is a slight chance that PM CS agent can assist with that.  

But we are just customers.  So, please discuss with CS agent directly.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there