Request to Deactivate Remaining Phone Number and Stop Subscription Charges

[CasperP]

Hello,

I am contacting you to request the immediate deactivation of one of my Public Mobile phone numbers and to stop any further subscription charges.

Phone numbers: xxxxxxxxxxxxxxxxxxxxxx, xxxxxxxxxxxxxxxxxxxxxx

My wife and I permanently left Canada in November 2025, and we no longer have access to our Public Mobile phone numbers or SIM cards.

We had two numbers under our accounts — one for me and one for my wife. I was able to successfully deactivate the subscription for one of the numbers. However, after reviewing my bank statements, I noticed that I am still being charged for the second number, which I no longer have access to and would like to deactivate immediately.

Since I cannot receive SMS verification codes or log into the account associated with that number, I kindly ask for your assistance in:

1. Deactivating the remaining phone number/subscription immediately

2. Stopping all future billing charges

3. Confirming that no further payments will be taken

Please let me know what information you require from me to verify ownership (name, email address, last payment details, etc.), and I will provide it promptly.

Thank you for your assistance. I would appreciate confirmation once the subscription has been cancelled.

Kind regards,
xxxxxxxxxxxxxxxxxxxxxxx

[hTideGnow]

hi @CasperP 

first, we are just customers, please remove your phone numbers and personal info

And PM is a prepaid carrier, you can do this yourself.

If you don't need the phone numbers anymore, you can login My Account and disable Autopay.  After you logged in,  go to Subscription page, and to to Manage Subscription and disable Subscribed.  Then PM would not charge you anymore.  Please note you have 2 numbers, so, you have two logins and you need to login to each account and disable it separately

if for any reason you cannot login to one or both accounts, then please submit a proper ticket by message.  

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[TheSterlinger]

@CasperP  hello,

This is a public community forum and not Public Mobile employees site. Any information posted here can be sent on the web by anyone.

To contact Public Mobile directly,  please use the direct link below since you cannot sign on and explain and they will assist you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437