Request a Refund

[ariston]

Hi can I request a refund?

I paid last Januuary 22, 2026 for 33.90 Cad and  I paid another January 24, 2026 22.60 cad 

and i cancel the plan last Feb 4 2026. I used only for 13 days. 

There are chance can i get some refund? thanks

[hTideGnow]

hi @CSA_PM OP already opened ticket and someone replied.  Don't you think it is more  helpful to find the message and reply OP instead of posting how to open a trackable ticket?  We can do that for OP and you don't need to do that here

[CSA_PM]

Hello @ariston,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
 

[hTideGnow]

hi @ariston 

first, we are just customers here, we cannot help with refund request

but look like you already got a reply from CS_agent.  You need to go back to your inbox and reply CS_agent instead and work with them for a resolution.

[ariston]

Unfortunately, PM is a prepaid service so there are no refunds like postpaid service but you might receive a refund for the second charge depending on what plan you signed up for.

Please I need to get the a refund for SECOND CHARGE

[hairbag1]

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@ariston wrote:

Fizz Mobile is also a Prepaid service but I got a full refund.

I am just asking a refund because i paid PM twice. the total is 55 Cad and i used only 13 days

---

Understood...but with Public Mobile the philosophy is no refunds or pro-rated plan costs. You prepay for service but if you opt to cancel...you're not getting any refund. Sorry to be the bearer of bad news.

[ariston]

Fizz Mobile is also a Prepaid service but I got a full refund.

I am just asking a refund because i paid PM twice. the total is 55 Cad and i used only 13 days

[BKNS27]

@ariston 

Unfortunately, PM is a prepaid service so there are no refunds like postpaid service but you might receive a refund for the second charge depending on what plan you signed up for.

Click on the Chat icon and type in Submit a Ticket followed by Contact to see if an CS_Agent can help you.

Your request is similar to:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Did-not-get-20-off-promo-on-my-next-billi...