@Coreymoore1000 wrote:
- Does anyone know of any way to talk to a representative to help?
When i bought my daughters phone, I wasn't able to add it to my account because it said my email was already taken. So I used my email address from a company I was working for at the time but now I have been gone from there for several years and dont remember what the email was and I need to update payment information on her plan. When I selected that I forgot the email address, it said it has sent a link to the email on file to reset which is incredibly infuriating for obvious reasons and the robot helpers in the chat are useless
Hello @Coreymoore1000
Here is how you can contact a CS Agent to get help with this.
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
