Renewed sub twice, how to get a refund.

[MyNameIsDamon]

Hello, I renewed my subscription and changed my plan today. When I clicked the change plan and renew now button I got an error message saying I was not connected, so I relogged and did it again, turns out despite the error message the first change plan and payment went through so I was billed twice. How can I get a refund please?

Thanks, Damon Anderson.

[MyNameIsDamon]

I used the CS contact link provided in this thread by helpful people here and received a reply that a refund would be issued and it could take 1-3 weeks to go through. I will post an update whether that happens or not. Good luck with getting your issue resolved.

[Tiff41]

I’m in the exact same situation right now, going on week 3 and I just keep getting told to be patient and they can’t even confirm I won’t be charged for those extra charges again next cycle. Worst customer service Ive ever received

[Chalupa_Batman]

HI @MyNameIsDamon 

As per below....  I think....

To contact a Customer Service Agent, please click on the following link. 

That error I heard happens often. Another glitch in the system. I'm sure a CS Agent can resolve that.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

[hairbag1]

@MyNameIsDamon 

message the CSA group using this link to request a credit to your account...

added..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kb_mv]

@MyNameIsDamon Customer service can help you with that.

To contact a Customer Service Rep you can send them a private message at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon for replies.