Renewed and call failed.

[Lory666888]

Hi,

My plan is $35 ULCW Base Plan-75GB-5G, it is automatic top up. It was renewed this morning, but the call doesn't work, I can not call or receive incoming calls. Please find a solution to this issue.

Thank you

Lory

[hairbag1]

@Lory666888 

use your cell to dial 611 to hear current status of your plan. Double check to make sure your payment card is still valid.

[hTideGnow]

Hi @Lory666888 

please try reboot your phone and try Reset Network Settings first.  If you have another phone, test the sim card there and see if it works

if same, then you will need support agent to assist.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage