Renewal doesn't work

[Eval88-sim08]

Hello, I renewed my subscription 2 days ago with the option to change my plan.  In my profile it said I used up all my data and I don't see my new plan. In addition, I don't have data on my phone.  

[hTideGnow]

HI @Eval88-sim08   You are probably reading the old cached information

Try to clear cache , then restart browser

or try to use Private or Incognito browser mode

or try to use another browser on another device

With one the above, you should see the new plan with the correct information

[walker1]

@Eval88-sim08 Since you changed your plan, try restarting your phone to update.

Your probably looking at old cached information on your account, so login to your account using a different browser in incognito mode.   Try again.

[JK8]

@Eval88-sim08 

Can you log into self service, but clear your browser cache first and then open a new window in incognito. Click the spinner icon in self service to refresh page. What plan are you on and is there any data left?