Reminder text (Renew plan)

[Jane080]

Hi, 

Did they stop sending us reminder texts about when our monthly plans are due? I didn’t realize that my renewal was this week and I’ve been using my LTE, here and there for the past two days… 

[softech · Accepted solution]

@Jane080   the text could be hit or miss sometimes

Login to My Account using Incognito mode or call *611 from your phone and confirm your plan was renewed (which it should)

[Handy1]

@Jane080  They typically do but not always no rhyme or reason for it