@ud_finowa
Is your account still active and you want to load funds ahead of renewal? Login My Account using browser with incognito mode and use this link to load:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK
Or if your account already suspended, Login to My Account using browser with Incognito mode, click Pay and Resume Services to make a manual payment
if you don't see such a button, use the following link to go to the Add Fund to account page, load enough fund for the system to renew your service:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
After you make the payment, logoff from My Account and reboot the phone and test
