07-04-2019 10:11 AM - edited 01-05-2022 08:14 AM
07-04-2019 11:15 AM
@sarabjeet590 as the others have mentioned when you say you were charged twice, were you trying to change your plan, or was this part of your normal payment cycle?
Also, if you're looking at your online credit card statement, sometimes you'll see the charge plus another one sitting in pending, just give it an extra day or two days and the pending one will disappear, I sometimes see that in my PC Mastercard online account.
If the actual payments have cleared and it is truly 2 charges on your account, then you'll need to message a MOD.
07-04-2019 11:04 AM - edited 07-04-2019 11:23 AM
@sarabjeet590 wrote:By mistake I charged please let me know what should I do now ??
@sarabjeet590 Glad to see that you solved your problem but a solution should not be a question because it won't help any future customers browsing this thread for answers. Please edit you post and provide a descriptive answer.
If you are still having the problem dial 611 on your phone and listen to the account balance reply. If you have an account balance that includes you second payment then those funds will be applied first against your next renewal.
07-04-2019 10:13 AM
If you can post more details. If you still think it was an error then contact a moderator.
Moderator can be reached at
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-04-2019 10:12 AM
By mistake I charged please let me know what should I do now ??