Regarding the cell phone I bought

[Samira77]

I bought a phone for the past 2 months now I didn't receive it I've sent several emails but there is no reply I spoke to UPS they said I should talk to public mobile and I don't know how to contact them can you please help me

[hTideGnow]

HI @Samira77   

for cell phone purchase, you have to use direct message and include them the order number (do not try to use Chatbot to open ticket, it is still not working)

to message CS Agent directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Timer]

@Samira77 

go to your private message type  CS_Agent   to contact support team

[MrSpock]

@Samira77 hi contact a cs agent, to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH