Regarding no service for over 30days

[Amanda]

So why is it that I paid for 90days service and I can't make or receive phone calls at all. Please fix this problem or refund my money today this is infuriating and unacceptable I will never recommend this company to anyone

[Amanda]

I have done all of that still not working

[Amanda]

iPhone 5s as well as I have tried on 5c as well both phones don't work.

[Luddite]

Then likely your phone just needs to be reset. Try:

- rebooting the phone

- toggle airplane mode off/on

- remove the sim for 5 minutes, then install and reboot

What is the make/model of your phone? Has service ever worked with this phone? Is it dual sim?

[Amanda]

Public mobile and service full

[Amanda]

Public mobile and service

[Luddite]

Looking at your phone, can you see "Public Mobile" with some bars, or "No Service"?

[Amanda]

No one can call me and I can't call out

[Shazia_K]

Hey @Amanda, 

I'm looking into your account, 

I see that you have some usage on your account, can you confirm which phone are you using? I have responded to your private message with some troubleshooting steps, I would appreciate if you can respond. 

Thanks,

Shazia