Refund

[Roger10]

While roaming in Phoenix I was able to use my phone everywhere except in my Gilbert home.  Even outside my door I could get service.  I called Public, upgraded my Public service on Public's advice, called T-Mobile but unable to resolve.  I think I am due a refund on the amount I paid for roaming I did not receive.  Thanks Roger Ludwick

[DennyCrane]

My assumption was they forced a VoLTE update, but I am just speculating. 

[dust2dust]

It sounds like they erroneously suggested to get a 4G plan. Can you tell if your phone has been enabled for volte? What worked? Did you get one of the bundles or just data?

[DennyCrane]

Service is never guaranteed in all areas. Your service was working, so I don't think you're entitled to a refund. That said, you can try your luck. 

[hairbag1]

@Roger10 

so you were successful at using the roaming add-on in alot of places...just not at your home in Gilbert ?

You can ask, but don't be disappointed if your request for credit is rejected.

[softech · Accepted solution]

@Roger10   so, you did get some service but not everywhere?  

You can open ticket with PM support and share your experience, they might compensate accordingly:

1. Please open ticket via Chatbot (requires access to My Account): click this  Chatbot Ticket Link 

Then click "Click here to submit a ticket ↗" to open the ticket submission page
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