Refund

[DilligafGuy]

I created a account and they took my money and now wont let me transfer my number and they wont refund 

[slusagm]

@DilligafGuy 

but did agent ever replied your question ? check https://expert-messaging.publicmobile.ca

or they replied and you just not like the answer?

[DilligafGuy]

this has been going in since saturday 

[hairbag1]

adding.....

https://expert-messaging.publicmobile.ca/message-centre

(looks like I deleted my original message when I added the link)

[DilligafGuy]

519865

[slusagm]

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@DilligafGuy wrote:

no didnt when I called lucky they said they haven't received one yet so its on public mobiles end 

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@DilligafGuy 

can you tell us the area code and the 3 digits after?

[DilligafGuy]

and public mobile hasn't gotten back to me 

[DilligafGuy]

ive been trying that and I called the number and it keeps saying there closed 

[hairbag1]

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@DilligafGuy wrote:

no didnt when I called lucky they said they haven't received one yet so its on public mobiles end 

---

Gotcha. So you're going to hafta work with Public Mobile customer support to get the transfer going. Unfortunately; they've made that un-necessarily difficult recently. Hopefully, one of the oracles will escalate your concern to the right place.

You can try calling that port assistance number that someone sent you.

[DilligafGuy]

no didnt when I called lucky they said they haven't received one yet so its on public mobiles end 

[hairbag1]

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@DilligafGuy wrote:

already did that 

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Good...so did you receive a port request message from Lucky to which you must reply YES within 90 mins ?

[slusagm]

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@DilligafGuy wrote:

right from the hope it gave the error message and no its from lucky mobile

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@DilligafGuy 

can you tell us the area code and the next 3 digits of the phone number? maybe the number really cannot port into PM

[DilligafGuy]

already did that 

[hairbag1]

@DilligafGuy 

now that you've been successful in creating your new account, take a new number (for now)...then when the plan is up and running properly, you can initiate the transfer then.

[DilligafGuy]

right from the hope it gave the error message and no its from lucky mobile

[slusagm]

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@DilligafGuy wrote:

it keeps saying error evertime I go to so it 

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hi @DilligafGuy 

as said, you only request porting once , you don't request more than more.   If you request again, it will give you an error

and which provider you are porting from? i hope you are not trying to port the number from another PM account, there is no number switch between 2 PM accounts

[DilligafGuy]

I tried yesterday many times kept saying error try again, tried today many times same **bleep** error try again 

[DilligafGuy]

it keeps saying error evertime I go to so it 

[DilligafGuy]

I have used this phone with esim on public mobile in the past its a Samsung galaxy A36 5G, again ive used it with esim on the public mobile networks in the past 

[slusagm]

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@DilligafGuy wrote:

its got nothing to do with my phone ive used it in this network in the past 

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@DilligafGuy 

sometimes is the device/network compatibility issue.  If you don't want to tell us everything , we might not be able to help

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@DilligafGuy wrote:

it keeps telling me error when porting my number to my already active account 

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where you try to click to port the number again? you don't need to, you only need to request porting once

[DilligafGuy]

and for calling that porting number it keeps saying we are currently closer call back during business hours then hangs up. public mobile is nothing but a scam 

[DilligafGuy]

its got nothing to do with my phone ive used it in this network in the past 

[hairbag1]

@DilligafGuy 

we're trying to help. What make / model is your cellphone ?

[DilligafGuy]

you guys keep scamming me out of money if this doant get fixed in the next hour or if i dont get my refund for all the money I have paid im contacting CCTS because ive just about had it 

[DilligafGuy]

ive already bought 2 esims still not working 

[DilligafGuy]

it keeps telling me error when porting my number to my already active account 

[hTideGnow]

hi @DilligafGuy eSIM replacement is free if the last purchase was over 15 days ago.  But in your case, since it was failed from the beginning, they will usually reimburse it (give you a credit back).  So, just buy a new one and get it working first, then work with them to get reimbursement

but what phone do you have? some weird model phone, like S20, the esim won't work well , it is better to use physical sim. 

[DilligafGuy]

it keeps giving a error when I do it wont send me a texts or anything and public mobile keeps giving me the run around telling me I need to buy a new esim when ive already paid for 2 

[hTideGnow · Accepted solution]

hi @DilligafGuy 

what was the reason they "won't trasnfer" your number? first, did you put in the request to porting during the subscription and then got to the last step to complete the activation?  If you did, then did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), please submit a ticket here using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
          Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
          (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")     

Remember CS_agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca